All our jewellery items are made by goldsmiths, as per the order received ; therefore, please allow a minimum of 12–14 business days for the jewellery to be shipped (depending on the type of jewelry) upon receipt of cleared payments. The delivery date shown on the website is a tentative date based on capital cities and primary locations. Delivery to suburban areas and interior India may take longer.
- We ensure that all shipments are perfectly packaged and taped when dispatched from our order processing unit. However, we cannot be held liable for handling and possible damage caused by courier companies before we reach you. Hence, we strongly advise you NOT to accept any damaged or tampered shipments as it is the recipient's responsibility if the product is missing.
- For security reasons, we encourage you to prepare a video of the unpacking of your shipment.
- Orders can only be delivered to residential and commercial locations or any nearby Chemmanur old Palace International Ltd showroom. in India. Orders cannot be delivered to any public
- places such as shopping malls, hotels, restaurants, hostels or nearby streets, etc.
- If the recipient does not present himself at the time of delivery, the courier company will make three more attempts to deliver the product. If the recipient is unreachable or unavailable, the package will be returned to our office from where it was sent.
- Chemmanur Gold Palace International Ltd. is not responsible for orders collected directly from the delivery center or anywhere other than the delivery address.
- Shipping is completely free to all locations across India.
- We have partnered with top shipping experts such as FedEx, DHL-Bluedart, DTDC and others who we believe are our "Customer delivery Partners".
- Once your order has been shipped, you will receive an email from Chemmanur Gold Palace International Ltd. containing your tracking number and a link to the order tracking website. You can also check the status of your order after it has been shipped on our logistics partner's website and follow the instructions using the tracking number. You can find your tracking number in the email that confirms the shipment of your order, as well as on the Order Status page at www.chemmanurinternational.com.Recipient identification:
- Customers will need to enter correct recipient details or recipient name (as shown on their government approved photo ID) with full address, nearby landmark, pin code and contact number to avoid this happening. - free transport.
- For your protection, all orders require a signature upon delivery, regardless of any signature waivers on file.
- We have launched One Time Password (OTP) authentication at the time of delivery with some of our delivery partners to add an extra layer of security to your order. Please have proof of identity with you to show the courier when collecting the package.
Any of the following documents will be accepted as valid proof of identity:
- Aadhaar Card
- PAN card
- Passport
- In the case of purchasing gold coins or bars, the name on the card used for payment, the card holder's photo ID and the name of the buyer on the order should match.
- For all gold coins and bars scheduled for delivery to Chemmanur Gold Palace International Ltd, we require a photo ID (soft copy) to be sent to us. The order will only be processed after receiving proof of identity.
- In the event that a card that does not belong to the buyer was used for payment, it will be necessary to present an identity card with a photo of both the card holder and the non-card holder.
The following forms of identification will be accepted:
- Passport:
- PAN card
- Driving license
- Voter card
- Aadhaar Card
• For any customer request that involves handing over the shipment or delivery to a third party, the buyer will be required to confirm by email along with the person's ID